The primary role of Corporate Communications Unit is as a focal point for Ministry in the delivery and dissemination of information, increasing the Ministry’s corporate image, public relations, media , complaints management and customer service.
Introduction
Stakeholder Management
- To establish good relationship between the Ministry and stakeholders (management, public, media etc.) through the effective delivery of information and services.
Strategic Communication
- Memastikan keberkesanan perancangan dan pelaksanaan pelan komunikasi strategik berhubung publisiti, promosi dan kempen bagi setiap dasar, program dan aktiviti serta majlis rasmi Kementerian melalui bahan promosi, media sosial, media elektronik dan media cetak; dan
- Menyediakan bahan dan rujukan kepada pihak awam dan media serta bahan maklumat bagi setiap dasar, perkhidmatan, peranan, program dan aktiviti serta majlis rasmi Kementerian melalui penerbitan bahan cetakan, rakaman foto dan video.
Customer Management
- Memastikan aduan, pertanyaan dan cadangan dari orang awam dan pelanggan mengenai kementerian diselaraskan dengan lancar dan berkesan; dan
- Memastikan orang awam dan pelanggan diberi layanan yang baik dan dikendalikan dengan cepat dan berkesan.
Client Charter
We pledge and are committed to providing services that are efficient, professional, ethical and friendly to our customers as follows:
- Monitoring issues / feedback about the ministry in local newspapers and internet, make paper cuttings about the issues, record and distribute for daily information for the ministry management;
- Taking immediate action to complaints / respond within 3 days;
- Monitoring contents of information in Ministry’s Portal and updating once a week;
- Coordinating compilation of Ministry’s annual activities, in the month of January every year; and
- Ensuring Ministry’s promotion / publicity planning to be executed as scheduled
