Introduction

The primary role of Corporate Communications Unit is as a focal point for Ministry in the delivery and dissemination of information, increasing the Ministry’s corporate image, public relations, media , complaints management and customer service.

Objectives

• To provide effective and efficient public relation services;
• To ensure Ministry’s image enhancement through effective and efficient public relation delivery system; and
• To widen the job scope and public relation’s role in fulfilling the needs of its clients and stakeholders.

Functions

• Branding and maintaining Ministry’s positive image.
• Implementing and maintaining good relations and rapport with mass media, all agencies under Ministry through professional public relations approach.
• Coordinating publicity and media coverage for Ministry.
• Assisting in handling events (Event Management ), visitors and acting as an exhibitions coordinator.
• Planning and managing Ministry’s portal and publications such as Annual Reports, brochures, pamphlets, photography and other documentations.
• Managing public relation and strategical planning with media to convey information effectively and timeliness of overall ministry’s objective.
• Manage feedback and issues which involve ministry’s image and good relationship with media also to correct about wrong coverage and perception.
• Act as well as a coordinator media officer and to be part of the management in the ministry.
  Act asa coordinator for Public Complaints / Customer.
• Responsible for protocol through Event Management for ministries concerned.

Client Charter

We promise and committ to provide efficiently, professionally, ethically and friendly services to our customer in the following:

• Monitoring issues / feedback about the ministry in local newspapers and internet, make paper cuttings about the issues, record and distribute for daily information for the ministry management;
• Taking immediate action to complaints / respond within 3 days;
• Monitoring contents of information in Ministry’s Portal and updating once a week;
• Coordinating compilation of Ministry’s annual activities, in the month of January every year; and
• Ensuring Ministry’s promotion / publicity planning to be executed as scheduled.