Manage and Distribute R&D&C Funds
- Memproses Dan Memaklumkan Keputusan Permohonan Dana Dalam Tempoh 45 Hari Dari Tarikh Pengesahan Penerimaan Permohonan Lengkap;
- Memuktamadkan Dokumen Perjanjian Dengan Penerima Dana Dalam Tempoh 30 Hari Dari Tarikh Penerimaan Surat Setuju Terima Dan Jadual Perincian Milestone Yang Dipersetujui Oleh Bahagian Dana;
- Arahan Pembayaran Pendahuluan Kepada Bahagian Kewangan Dalam Tempoh 7 Hari Selepas Penerimaan Dokumen Pembayaran Yang Lengkap; Dan
- To Issue Instructions For Project Progress Payment To Finance Division Within 7 Days From The Date Of Related Committee Meeting Results Received And Subjected To The Receipt Of Completed Documents.
Improving the Quantity and Quality of STI’s Human Capital
- Process and finalise the applications for Human Capital Development Fund (HCD) within 45 days from the received date of the completed application.
- To inform the results of HCD funds within 7 days from the date the results are obtained.
Disseminating National Science, Technology and Innovation (STI) Data and Information
- To ensure online STI data and information up-to-date.
- To provide feedback on STI data and services applications within three working days.
Improving Customer Service Delivery
- To provide initial feedback on the complaints within 3 working days from the received date.
- Process and issue payment of bills and invoices within 14 days from the received date of completed document.
- To ensure accessibility of Portal is not less than 99.5% success rate.
- Respond to complaints on non-accessibilty of Portal within 1 hour after the complaints were received.
MOSTI’s Client Charter Achievement will be updated every three months