Manage and Distribute R&D&C Funds

  1. Memproses Dan Memaklumkan Keputusan Permohonan Dana Dalam Tempoh 45 Hari Dari Tarikh Pengesahan Penerimaan Permohonan Lengkap;
  2. Memuktamadkan Dokumen Perjanjian Dengan Penerima Dana Dalam Tempoh 30 Hari Dari Tarikh Penerimaan Surat Setuju Terima Dan Jadual Perincian Milestone Yang Dipersetujui Oleh Bahagian Dana;
  3. Arahan Pembayaran Pendahuluan Kepada Bahagian Kewangan Dalam Tempoh 7 Hari Selepas Penerimaan Dokumen Pembayaran Yang Lengkap; Dan
  4. To Issue Instructions For Project Progress Payment To Finance Division Within 7 Days From The Date Of Related Committee Meeting Results Received And Subjected To The Receipt Of Completed Documents.

Improving the Quantity and Quality of STI’s Human Capital

  1. Process and finalise the applications for Human Capital Development Fund (HCD) within 45 days from the received date of the completed application.
  2. To inform the results of HCD funds within 7 days from the date the results are obtained.

Disseminating National Science, Technology and Innovation (STI) Data and Information

  1. To ensure online STI data and information up-to-date.
  2. To provide feedback on STI data and services applications within three working days.

Improving Customer Service Delivery

  1. To provide initial feedback on the complaints within 3 working days from the received date.
  2. Process and issue payment of bills and invoices within 14 days from the received date of completed document.
  3. To ensure accessibility of Portal is not less than 99.5% success rate.
  4. Respond to complaints on non-accessibilty of Portal within 1 hour after the complaints were received.