Manage and Distribute R&D&C Funds
- To Process And Inform The Result Of Fund Application Within 45 Days From The Receipt Of A Completed Application;
- To Finalise Agreement With The Fund Recipient Within 30 Days From The Receipt Of Letter Of Acceptance And Detailed Milestone Agreed By Fund Division;
- Advance payment instructions to the Finance Division within 7 days after receipt of completed payment documents;
- To Issue Instructions For Project Progress Payment To Finance Division Within 7 Days From The Date Of Related Committee Meeting Results Received And Subjected To The Receipt Of Completed Documents.
Disseminating National Science, Technology and Innovation (STI) Data and Information
- To ensure online STI data and information updated for every three (3) months
- To provide feedback on STI data and information requests within three (3) working days
Improving Customer Service Delivery
- To provide initial feedback on the complaints within 3 working days from the received date (receipt of acknowledgement)
- Process and issue payment of bills and invoices within 14 days from the received date of completed document.
- Respond to complaints on non-accessibility of Portal within 1 hour after the complaints were received.
Pencapaian Piagam Pelanggan MOSTI dikemaskini setiap tiga (3) bulan