To process and inform the result of fund application within 60 days from the receipt of a completed application;
Issuance of offer letter and document of agreement to the beneficiary within 30 days from the date of approval;
Advance payment instructions to the Finance Division within 7 days after receipt of completed payment documents;
Project progress payment instructions to the Finance Division within 7 days from the date of decision of the Fund Monitoring & Evaluation Committee (JPPD) are obtained.
Improving the Quantity and Quality of STI’s Human Capital
Process and finalise the applications for Human Capital Development Fund (HCD) within 45 days from the received date of the completed application.
To inform the results of HCD funds within 7 days from the date the results are obtained.
Disseminating National Science, Technology and Innovation (STI) Data and Information
To ensure online STI data and information up-to-date.
To provide feedback on STI data and services applications within three working days.
Improving Customer Service Delivery
To provide initial feedback on the complaints within 3 working days from the received date.
Process and issue payment of bills and invoices within 14 days from the received date of completed document.
To ensure accessibility of Portal is not less than 99.5% success rate.
Respond to complaints on non-accessibilty of Portal within 1 hour after the complaints were received.
