The primary role of Corporate Communications Unit is as a focal point for Ministry in the delivery and dissemination of information, increasing the Ministry’s corporate image, public relations, media , complaints management and customer service.
Background
Stakeholder Management
- To establish good relationship between the Ministry and stakeholders (management, public, media etc.) through the effective delivery of information and services.
Strategic Communication
- To ensure the effectiveness of planning and implementation of strategic communication plans in publicity, promotion and campaigns for each policy, program and activities as well as official events of the Ministry through promotional materials, social media, electronic and print media; and
- To provide materials and references to the public and the media as well as information materials for each policy, service, role, program and activities as well as official events of the Ministry through the publication of printed materials, photographs and video;
Customer Management
- To ensure that complaints, inquiries and suggestions from the public and customers about the ministry are coordinated smoothly and effectively; and
- To ensure that the public and customers are given good treatment and handled quickly and effectively.
Client Charter
We pledge and are committed to providing services that are efficient, professional, ethical and friendly to our customers as follows:
- Monitoring issues / feedback about the ministry in local newspapers and internet, make paper cuttings about the issues, record and distribute for daily information for the ministry management;
- Taking immediate action to complaints / respond within 3 days;
- Monitoring contents of information in Ministry’s Portal and updating once a week;
- Coordinating compilation of Ministry’s annual activities, in the month of January every year; and
- Ensuring Ministry’s promotion / publicity planning to be executed as scheduled
